Domo analytics tool helps Utah deal with COVID-19 crisis

As the state of Utah attempts to gradual the unfold of COVID-19 and make vital choices about stay-at-residence rules and economic recovery, Domo is a vital asset.

In early March, the pandemic had barely impacted the U.S. Just forty two beneficial situations had been claimed nationwide as of March one, and only 4 deaths. But by the close of the thirty day period, the scenario had changed. The variety of beneficial situations was up to 185,991 by March 31, and the dying complete was up to 3,809.

States, in the meantime, ended up issuing stay-at-residence orders, the initial of which was California on March 19.

As March wore on, the state of Utah had accessibility info in buy to assistance tell its choices, but it wasn’t ample. State federal government officers wished info from more sources. They wished the state’s info all in a person area. And they wished the info to be as close to serious time as attainable.

“The problem was that we failed to have serious-time info and there was much too a lot reliance on styles and forecasts,” mentioned Kristen Cox, govt director of the Utah Governor’s Place of work of Management and Funds. “I consider the whole deal with the virus is learning to take care of danger, and if you will not know what is really taking place proper now — currently — so you can be nimble and move stuff around.”

“It really is pretty difficult to take care of danger, and so a person of the initial factors we had to do was get the proper info in area,” she mentioned.

Utah turned to a person of its personal to get the proper info in area — Domo, an analytics vendor established in 2010 and primarily based in American Fork, Utah, only 30 miles from the state capitol developing.

Utah approached Domo on the afternoon of March 27, a Friday. By March 31 — the following Tuesday — Domo had developed the COVID-19 Disaster Command Centre, a hub for critical info. Considering the fact that then, Utah has been using the Disaster Command Centre as a vital useful resource as it helps make plan choices related to COVID-19.

Meanwhile, both of those Iowa and Nebraska have also adopted Domo’s Disaster Command Centre to assistance tell their plan choices related to COVID-19.

Positive testing data is displayed on a sample dashboard from Domo's COVID-19 Crisis Command Center.
A sample dashboard from Domo’s COVID-19 Disaster Command Centre displays info about new beneficial tests.

The Disaster Command Centre

When COVID-19 commenced to unfold all through the region and governors issued stay-at-residence orders, couple states ended up ready. Most dining places and bars — as effectively as barber outlets and hair salons, gyms, retail outlets and a host of other organizations reliant on foot website traffic — under no circumstances imagined they’d have to close their doorways. Most companies under no circumstances imagined they’d have to shut their places of work and employees would do the job exclusively from residence.

And state governments under no circumstances imagined they’d have to shutter sizeable sections of their economies, buy their people to stay at residence except for the most critical explanations and mandate that when they did undertaking out they’d require to stay 6 feet aside.

But which is what took place.

Analytics, in the meantime, has grow to be a critical tool for any company or federal government group as it attempts to make choices, lessen the hurt from the economic slowdown which is resulted from COVID-19 and looks in advance towards how and when to likely reopen.

For the duration of most of March, the Utah state federal government was checking the variety of beneficial situations in buy to make choices. That was the most important info it had at hand. But as the scope of the pandemic turned more clear, that info wasn’t ample, notably offered that the fee of testing has not been able to retain up with the demand from customers and it is really unknown how several extra people today might have contracted COVID-19 but aren’t involved in the variety of beneficial situations.

“It was quite standard community wellbeing data, which is pleasant, significant, but it wasn’t enough to know how to take care of the danger,” Cox mentioned.

Needing more, with the wellbeing of both of those its citizens and financial state at stake, Utah seemed to Domo. Domo speedily delivered the COVID-19 Disaster Command Centre in reaction.

Through the hub, Domo is providing info that incorporates testing capability and processing periods, the variety of infections, very hot places, fees of transmission, medical center mattress utilization and personal protecting devices (PPE) inventory. It really is pulling the info from multiple sources, and speedily joining it with each other and providing it for assessment in a single area.

“The states are looking for immediate insights that they can then choose and leverage into … action that will assistance save lives and get the financial state back again up and working in each and every of these states,” mentioned Mark Maughan, Domo’s vice president of company functions and analytics and section of the workforce that developed the command middle procedure. “The Disaster Command Centre is a solution which is permitting them to mixture and collaborate as a group to assistance make that come about.”

Some of the info — medical center mattress utilization, for illustration — is gathered by means of everyday survey exploration and up-to-date each and every working day. Other info, however, which include the variety of beneficial tests, is up-to-date as frequently as every single fifteen minutes.

Utah, in the meantime, is spending Domo $two million — $one.five million for licensing and $five hundred,000 for services — above 12 months to use the Disaster Command Centre with an selection to choose out following 6 months.

“What we are experiencing proper now, no a person surely envisioned it,” mentioned John Mellor, Domo’s chief approach officer. “If you’d requested any one a few or 4 months in the past, no a person in their wildest nightmares considered that we would be in the circumstance we are in now, but looking on the dazzling aspect, from a operation and a item and company approach standpoint, these are kind of the conditions that Domo was crafted for.”

In individual, Mellor mentioned, the augmented intelligence and equipment learning capabilities of Domo’s system give it the skill to mixture the most related info, design it, and present it so that selection-makers can digest and make plan primarily based on the info.

Perception and action

With the COVID-19 command middle from Domo as a tool, the state of Utah has been able to get the critical data necessary to make info-pushed plan choices with regard to the wellbeing of its citizens and nearby financial state.

The state’s selection-creating workforce, in the meantime, is a consortium that incorporates a info and analytics guidance device led by Cox together with associates from the Utah Section of Health, Utah Financial Reaction Process Force and area healthcare providers that develops tips for Governor Gary Herbert.

Utah, in contrast to most states, under no circumstances issued a statewide stay-at-residence buy. As a substitute, on March 26, Herbert issued the “Remain Secure, Remain Property” directive, a version of a stay-at-residence buy that was more a request instead than a mandate. Specified counties, however, took the more aggressive stage of a stay-at-residence buy, which include Salt Lake County and Davis County, in which a put together one.five million of Utah’s 3.two million people today dwell.

In addition, on March 24, Governor Herbert revealed the Utah Sales opportunities With each other System, which articulates the state’s approach for what it phrases a wellbeing and economic recovery. It laid out a strategy to restore the financial state in a few phases — urgent, stabilization and recovery — together with statistical benchmarks that necessary to be satisfied in buy to move from a person section to the subsequent and an approximated timeline.

The administration put that strategy with each other prior to the state approached Domo and commenced using the more advanced info offered in the vendor’s command middle. Even though the strategy was primarily based on info and involved predictive organizing, workforce members failed to establish it using the degree of data it would have just times later.

“The devices in the states are like your regular business devices — a ton of them are pretty outdated,” Mellor mentioned. “At the commencing, they ended up making an attempt to take care of their PPE orders on Google Sheets, and almost nothing is mistaken with a Google sheet, but it is really not the most info-helpful setting to take care of serious-time inputs and outputs of info and present that data to a company person so a selection can be made.”

A little bit more than a few weeks later, on April 17, with better info at hand, the state produced the Utah Sales opportunities With each other System two., an up-to-date version of the original strategy that involved a more thorough reaction to the pandemic and a coloration-coded wellbeing guidance procedure — crimson, orange, yellow, eco-friendly — to replicate the degree of danger at a offered time.

A person of the vital statistical measures the consortium felt necessary to be satisfied in buy for Utah to move out of the urgent stage towards stabilization, and out of the crimson degree of danger to orange, was a one-to-one transmission fee — a single particular person infecting an common of only a person other particular person.

The federal federal government, in the meantime, endorses no state begin to open up till there has been a decline in new COVID-19 situations for 14 times, a milestone no state has nonetheless reached. Suggestions from the Facilities for Disorder Manage and Prevention, the nation’s top rated community wellbeing institute, are even more stringent.

“The question is how prolonged do you stay in the urgent section and why,” Cox mentioned. “What data tells you that you can really start off opening the financial state? We had to get some aim measures in area in which anyone could concur that … if we could accomplish these, we can go into the stabilization section.”

And state officers deemed that the one-to1 transmission fee as evidence that the unfold of COVID-19 was below ample management to move forward with the state’s strategy to reopen the financial state.

“If we get the transmission fee to a person, it allows to understand that — you under no circumstances have it fully below management — we are running danger in a way which is a lot better,” Cox mentioned. “That turned the initial target.”

In mid-March, in accordance to the Utah Sales opportunities With each other System two., the transmission fee was two.five-to-one. By mid-April, info confirmed that the transmission fee had fallen one-to-one.

Based mostly on that data — together with other vital info Domo tracked, this kind of as the variety of hospitalizations — Utah resolved on April 28 to begin the course of action of opening up its financial state and is now a person of 25 states to have completed so.

[The Disaster Command Centre] is the spine for the info we’ll use to assistance make knowledgeable choices. Without some objectivity on this, it turns into unattainable to know if you must move forward or backward.
Kristen CoxExecutive director of the Utah Governor’s Place of work of Management and Funds

“[The Disaster Command Centre] is the spine for the info we’ll use to assistance make knowledgeable choices,” Cox mentioned. “Without some objectivity on this, it turns into unattainable to know if you must move forward or backward.”

When the danger degree stood at crimson — large danger — between other preventative measures, dine-in services at dining places ended up prohibited, gyms and conditioning facilities ended up closed, and demanding limits ended up in area for the resort and tourism field.

With Utah’s danger degree moved to orange — average danger — as of May well one, several of the similar limits continue being in area, whilst some others have been eased only a bit. Potentially the most recognizable alter is that dining places are now allowed to offer dine-in service with demanding bodily distancing rules — the similar rules utilize to gyms and conditioning facilities — and some of the limits on hotels and tourism have been eased.


With Utah’s transmission fee at or underneath one-to-one, the danger degree decreased from crimson to orange, and several industries back again in company — albeit below demanding limitations — the state is in advance of agenda.

When Utah put with each other the reopening strategy in late March, the state’s target was to reduce the transmission fee underneath one-to-one in 8 to 12 weeks. As a substitute, with stay-at-residence tips and other social distancing measures in area, it took much significantly less time.

But regardless of what accomplishment Utah has had so much does not signify the state will plow in advance to yellow and eco-friendly if the info gathered in Domo’s COVID-19 Disaster Command Centre does not guidance easing limits.

“We are becoming dependable about this in orange, and if we see the numbers stay powerful in orange for a couple weeks, we can go to yellow and to eco-friendly, and in each and every section there are measures and triggers and rules for organizations about what to do,” Cox mentioned.

She added that the state is delivering a cellular app that lets organizations know what’s allowed and what is just not during each and every section of the economic recovery course of action.

Meanwhile, if, as several have predicted, there’s a 2nd around the globe wave of COVID-19 situations or Utah on its personal sees a spike in the variety of beneficial tests following the move to relieve limits, Cox mentioned the state is ready to go back again to crimson.

She added, however, that with the more advanced info Utah is receiving from Domo, the state would not essentially have to return all of Utah to crimson.

“The beauty of the info now is that we can dissect it by county,” Cox mentioned. “As a substitute of getting a person-sizing-matches-all, we can be more surgical in the tactic. … Now we have the skill to go to very hot places, do cellular testing all around that website and capture people today.”

Meanwhile, Domo crafted the Disaster Command Centre as a tool meant to have a long lasting effects, in accordance to the vendor. Even though developed in reaction to Utah’s urgent require and subsequently adopted by other states, organizations are also having edge of its capabilities as they attempt to return to typical functions.

“As you seem on the horizon you consider about in which the selection-guidance and procedure-leverage require to come about, it will possible stay with the state city governments for a whilst, but it is really speedily going above into companies that are looking to deliver their employees back again into a seminormal or new typical do the job setting,” Maughan mentioned.

These providers are likely to require the similar kind of data about testing and transmission levels as the states in buy to make educated choices about whether or not to deliver employees with each other in a person area, or buyers by means of their doorways.

They, like Utah, require to know and take care of the danger affiliated with COVID-19.

“You get a ton of the form of do the job that we’ve completed with the states and you utilize it to a do the job setting,” Maughan mentioned. “You grow to be the spine procedure that an business works by using to develop a safe and sound do the job setting and assistance employees with their personal wellness and protection and stimulate an setting that can work.”