iiNet says heatwave conditions behind data centre outage – Networking – Telco/ISP

iiNet says heatwave conditions behind data centre outage

iiNet’s Osborne Park information centre (File Photograph)

TPG Telecom-owned iiNet claimed intense warmth in Perth is to blame for a information centre issue that has still left its e-mail and web servers offline considering the fact that mid-early morning Xmas Working day.

The business took above a working day to formally admit the concerns, with a social media put up manufactured just just after 3pm AEDST on Sunday.

“Some iiNet customer functions are currently impacted because of to a information centre issue triggered by yesterday’s intense climate occasion in Western Australia,” the internet company claimed.

“Internet and cellular companies for iiNet customers are continue to readily available and unaffected.

“Impacted companies include things like the iiNet web page and iiNet area e-mail companies. The iiNet customer simply call centre is readily available for simple troubleshooting only at this time.

“We apologise to customers for any inconvenience. Our IT staff is doing work to restore functions as soon as attainable.”

Further more depth on the root induce of the information centre failure was currently being sought by iTnews at the time of publication.

Western Australia sweltered by way of its hottest Xmas Working day on report, according to news reviews.

The company’s web page displayed placeholder textual content noting it was “currently unavailable” and inquiring people to “check again later”.

Businesses that have their web-sites hosted on iiNet infrastructure also claimed that their web pages ended up unresponsive.

iiNet beforehand experienced concerns with its Perth information centre in 2015 because of to heatwave problems, and in 2018 because of to internet site electricity reduction.