Health and fitness insurance company Medibank is set to use technological innovation platforms it has place in position to much more quickly acquire new plans and pilots of obtainable, personalised health products and services for its shoppers.
CEO David Koczkar explained to the company’s FY21 success briefing that technological innovation “remains a important enabler” to the insurer’s ideas to “transform into a health enterprise.”
“With much more collaboration by doing the job via cross useful squads, we’re quicker at establishing new plans and pilots which leverage our technological innovation platforms, generating health much more obtainable, personalised and satisfying for our shoppers,” Koczkar said.
“Scaling technological innovation platforms and investments in our knowledge analytics will support travel supplemental worth for our shoppers and even further streamline our operations.
“Going forward we [also] program to even further digitise our preventative health plans to broaden arrive at and improve accessibility, when also far better integrating them into a single platform for a seamless expertise.”
In its slide deck, Medibank highlighted the modern transfer by it – and other insurers – to permit shoppers to retailer their membership playing cards in Apple Wallet to make the filing of claims easier.
It said this was an illustration of the “digitisation of health choices and personalisation of the experience”.
Its long term aim will incorporate “further development of knowledge and analytics to far better aid customers’ needs”.
The enterprise said it also intends to “invest in technological innovation platforms” close to telehealth that will offer far better “integration with the health program, together with for corporate and abroad shoppers.”
Medibank described a web profit soon after tax of $441.two million for FY21, up 39.eight per cent on the preceding monetary 12 months.